Remote (but not too remote) services…

Ever wondered who answers your calls, emails and chats when you get in touch with the Library?!?

Well, hopefully you already know that you can contact the Library 24/7 from wherever you are.  Our friendly team of Library staff work across both campuses answering your phone calls, emails and chatting live with you to help with all your Library and student IT queries.  We have a dedicated out of hours chat and phone service so whether you prefer to work at 10am or 10pm there will always be someone to reset your password or help you with your research enquiry.

Here is the remote services office at Headingley (we are a tad camera shy!)TES

Last month we dealt with over 800 phone calls, 700 emails and over 400 chats and pride ourselves on replying to your query as quick as possible (that’s within 3 hours Monday – Friday 08:30-18:30 or within 24 hours outside of these hours)

So, if you find yourself on or off-campus and would prefer to get in touch via chat/email or phone please get in touch, we will do our very best to help you.

And we’ve created a Spotify playlist to demonstrate the type of query we get!

 

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