Ever wondered who answers your calls, emails and chats when you get in touch with the Library?!?
Well, hopefully you already know that you can contact the Library 24/7 from wherever you are. Our friendly team of Library staff work across both campuses answering your phone calls, emails and chatting live with you to help with all your Library and student IT queries. We have a dedicated out of hours chat and phone service so whether you prefer to work at 10am or 10pm there will always be someone to reset your password or help you with your research enquiry.
Here is the remote services office at Headingley (we are a tad camera shy!)
Last month we dealt with over 800 phone calls, 700 emails and over 400 chats and pride ourselves on replying to your query as quick as possible (that’s within 3 hours Monday – Friday 08:30-18:30 or within 24 hours outside of these hours)
So, if you find yourself on or off-campus and would prefer to get in touch via chat/email or phone please get in touch, we will do our very best to help you.
And we’ve created a Spotify playlist to demonstrate the type of query we get!
If the first snow and cold weather of the year means you don’t want to move from your room and a constant supply of warm drinks…you can still access a huge range of resources and all you need is an internet connection!
Many of your academic resources are available online. Discover allows you to get going with your research, and searches most of your online resources for you. Need an introduction to Discover? Check out our videos on our YouTube Channel. There are lots of other useful tutorials on there too.
The Resources section of the Library website has quick links to online resources such as eBooks, research databases and journals.
Need a print book? You can access the Library Catalogue online, so you can place a hold on books for next time you’re in the library, and renew any loans you already have.
Want to catch up with the news? PressDisplay has a huge collection of local and national newspapers.
If you’re looking for a film or TV show for a ‘snow day’ or relaxing evening in, Box of Broadcasts and Leeds Beckett Media Player have over 1 million programmes.
If you have need help with accessing resources, you can contact the Library 24/7. Phone us on 0113 812 1000 or Chat with us. If you prefer to email us, we’ll respond within 3 hours between 08:30 and 18:30 Monday-Friday or within 24 hours overnight and at weekends.